Privacy Policy
Last Revised: April 24, 2025
Introduction
Valoure Mental Health + Wellness (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data when you access or use this website. We encourage you to read and understand this Privacy Policy before using the website. By using our website, https://valoure.ca, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following personal information when you contact us:
• Name
• Email address
• Phone number
Our services and this website may contain links to other websites. We are not responsible for the privacy practices or the content of these sites.
2. Purpose of Data Collection
We collect this information solely for the purpose of responding to inquiries and communicating with you about our services.
3. Use of Third-Party Services
To operate our website effectively and understand visitor interactions, we use the following third-party services:
• Google Analytics: To analyze website traffic and visitor behaviour.
• Squarespace: For website hosting and management
Google Ads: To display advertisements and market our services to visitors. Google Ads may use cookies or similar technologies to deliver targeted advertisements based on your visits to this website and other sites across the internet.
These third-party services may collect certain data automatically through cookies and other tracking technologies. This may include location data, logs, device's unique device identifier, operating system, browser type, and mobile network information. Each provider has its own privacy practices, and we encourage you to review their policies.
4. Use of Website Contact Form
Please be aware that the contact form on this website is hosted through Squarespace, and while it is convenient for general inquiries, it is not a secure or encrypted method of communication. Information submitted through the form is transmitted over the internet and may not be protected from unauthorized access.
For your privacy, please do not include any sensitive personal, medical, or mental health information when using the form. If you need to share private or clinical details, you're welcome to wait and discuss them during a phone consultation or secure therapy session, where confidentiality can be properly ensured.
5. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, specifically to respond to inquiries and contact clients.
6. Security Measures
We implement standard best practices to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Collection and Use of Personal Information of Children Under Age 13
Our website and services are not intended for children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have any information from or about a child under 13, please contact us at hello@valoure.ca
8. Your Rights
Depending on your location, you may have certain rights under data protection laws regarding your personal information. These rights may include:
• The right to access the information we hold about you.
• The right to correct or update your personal information.
• The right to request deletion of your personal information.
• The right to restrict or object to certain types of data processing.
To exercise any of these rights, please contact us at hello@valoure.ca
9. Compliance with Laws and Law Enforcement
We may disclose personal information if required by law, such as to comply with a subpoena, court order, or other legal process. We may also share information if we believe it is necessary to protect our rights, ensure the safety of our users or the public, prevent fraud, or respond to law enforcement requests.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated policy on our website. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or any information on this website, please contact us at hello@valoure.ca